FAQs

Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime on email to support@bentistone.com.

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  • Payments
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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 8-24 hours!

Shipping

We will process the order within 1-3 business days after payment.

Delivery times vary based on the shipping method selected:

  • Express Shipping: Arrives within 7-15 business days
  • Standard Shipping: Arrives within 10-20 business days after shipment

During peak seasons or customs inspections, deliveries may take longer, with potential delays of up to 5 business days in special cases. While we strive to ensure timely delivery, unforeseen circumstances beyond our control may occasionally impact shipping times. We appreciate your patience and understanding.

There is a very limited time in which you can change the shipping address. If your order hasn't shipped yet, please contact our customer service team with the order number to change the shipping address. We're sorry that the shipping address can't be changed if the order is shipped.
There is a very limited time in which you can modify/cancel the order after payment.If your order hasn't shipped yet,please contact our customer service team with the order number about the modification/cancellation. We're sorry that the order can't be modified/canceled if the order is shipped.
Orders above $79 USD, get free shipping! For orders under $79 USD, our standard shipping is a flat $8.99 USD.

100% COMPENSATION FOR PACKAGE LOST !

Green Shipping Protection is a service provided by bentistone. It covers shipment delayed, package damaged, and items lost that meet the following criteria. Up to full compensation is available. The cost of Buyer Protection depends on the currency that the store uses.

Payments

Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Promo Code.” Then, click the button that says “Apply.” All promotion codes can only be used once.
We accept PayPal, AMEX, Discover, Mastercard, Visa.
When you place an order, bentistone contacts the bank that issued your card to confirm your account and reserve funds for your purchase. You’ll see a pending charge, also called an authorization charge in your bank or credit card account. We only charge your payment method when your items ship.
We're sorry that we don't accept cash on delivery so far. You can place order on our website directly, then we will arrange shipment for you soon.
Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!
Yes, we have. Please contact our customer service team for more detail.

Return/Replacement

We offer a 30-day money-back guarantee from the date when the order is delivered. Please contact support@bentistone.com if you want to return the order.
Please contact our customer service team with the order number and product picture. Our customer service team will solve it for you.

Support

You can email us at support@bentistone.com to leave a message, and we will get back to you as soon as possible.
We're available from 10:00 am - 05:00 pm every day.
Your privacy is very important to us. Read our Privacy Policy for more details.
Unable to find satisfactory answers ? Contact Support